Privacy Policy

• Definitions

“Personal Data” means information that identifies, relates to, describes, or could reasonably be linked to an individual. “Processing” means any operation performed on Personal Data, such as collection, storage, use, disclosure, or deletion.

• Information We Collect

We may collect Personal Data and other information directly from you, automatically through your use of the Services, and from third parties, where permitted by law. Categories may include:

• Identity & Contact Data: name, email address, phone number, and account-related information.
• Transaction & Billing Data: billing details, payment confirmations, and transaction history (payments may be processed by third-party payment providers).
• Service/Project Data: property addresses, blueprints, measurements, drawings, and specifications submitted to enable service delivery.
• Technical & Usage Data: IP address, browser type, device identifiers, operating system, session activity, logs, and analytics data.

• How We Use Personal Data

We process Personal Data for legitimate business purposes, including:

• Providing, operating, maintaining, and improving the Services.
• Creating and administering user accounts, authentication, and access management.
• Processing orders and delivering measurement reports and related deliverables.
• Communicating with you regarding transactions, service updates, and customer support inquiries.
• Ensuring service security, monitoring activity, and preventing fraud or misuse.
• Complying with applicable legal and regulatory obligations.

• Lawful Bases for Processing

Where data protection laws apply, we process Personal Data under one or more lawful bases, including: (a) performance of a contract, (b) compliance with legal obligations, (c) legitimate interests (such as service improvement and security), and/or (d) your consent where required.

• Cookies & Similar Technologies

We use cookies and similar technologies to operate the Services, maintain session integrity, remember preferences, and analyze usage patterns. Where required by law, we will obtain consent before placing non-essential cookies. You may control or disable cookies through your browser settings; however, functionality may be limited.

• Disclosure of Personal Data

We do not sell your Personal Data. We may disclose Personal Data to the following categories of recipients, only as necessary:

• Service Providers: trusted vendors that support our operations (e.g., hosting, analytics, payment processing, technical support).
• Legal & Regulatory Authorities: where required to comply with law, court order, or lawful requests.
• Business Transfers: in the event of a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of the transaction.

• International Data Transfers

Your Personal Data may be processed and stored outside your country of residence. Where applicable, we implement appropriate safeguards for international transfers, such as contractual protections and security measures consistent with applicable law.

• Data Retention

We retain Personal Data only for as long as reasonably necessary to fulfill the purposes outlined in this Policy, including to provide Services, meet legal obligations, resolve disputes, and enforce agreements. Transactional and project data may be retained for up to six (6) months unless a longer retention period is required or permitted by law.

• Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect Personal Data. Despite these measures, no security system is impenetrable, and we cannot guarantee the absolute security of your information.

• Your Rights

Depending on your jurisdiction, you may have rights relating to your Personal Data, including:

• The right to access, update, correct, or delete your Personal Data.
• The right to object to or restrict certain processing activities.
• The right to withdraw consent where processing is based on consent.
• The right to data portability (where applicable).

Requests may be submitted by emailing [email protected]. We may verify your identity prior to processing requests and will respond within legally required timeframes.

• Children’s Privacy

The Services are not intended for individuals under the age of eighteen (18). We do not knowingly collect Personal Data from minors. If you believe a child has provided Personal Data, please contact us so we can take appropriate action.

• Updates to This Policy

We reserve the right to amend this Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Services after such changes constitutes acceptance of the updated Policy.

• Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at [email protected].